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CHAPTER 18. CUSTOMIZING VIEWPOINT 18-21
Customizing ViewPoint for Operators________________________
If you are an Operator user, you can use the following options to make your tasks easier and
faster:
Q Place incoming call on hold automatically. When you have several incoming calls at
once, you can have Strata CS put each one on hold automatically until you are ready to
answer it, so that none of them go to voicemail. Edit your routing list to use the
Pause
and Repeat
final action, and the System Hold Greeting. See “Using routing lists” on
page 15-7.
Q Transfer calls by dragging-and-dropping to the Phonebook pane. If you display the
Phonebook pane in the Call Monitor folder, you can transfer a call by dragging it from
the Call Monitor to a contact or an extension. This action performs a blind transfer. See
“Adding the Phonebook Pane to the Call Monitor folder” on page 8-15 and “Dragging
and dropping items” on page 8-19.
Q Resize the Transfer To dialog box. You can make the Transfer To dialog box larger so
that you can see more users and more columns at a glance. Strata CS remembers the new
size of the Transfer To dialog box whenever you open it.
Q View users by workgroup. In the Extensions list and Transfer To dialog box, each
workgroup can be represented by a tab that lists its members. You can create workgroups
that represent the departments of your office, so that when transferring calls, you can see
at a glance all the users in a given department. For example, if you have to transfer a call
to Sales, you can click the Sales tab (for the Sales workgroup) and see all the members
of the Sales department and their current personal statuses. See
“Having a workgroup
appear as an Extensions tab” on page 16-16.
Q Manage all parked calls together. Right-click any Call Monitor tab, choose Show
Tabs
, and check Show all parked calls.
Q Increase ring duration. If you have a phone with multiple DKTs and you let multiple
calls ring until you can answer them, speak to your system administrator about
increasing your maximum ring duration using TVSettings.