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If you select a specific greeting under Play greeting, that greeting overrides the active greeting
and plays to all callers who reach the final action of the routing list, even if a different greeting
is specified in a call rule or personal status.
If you clear the
Play greeting checkbox, no greeting plays to callers who reach the final action
of this routing list, even if a greeting is specified in a call rule or personal status. If the final
action is Take a Message, callers who reach your voicemail hear only the beep that signals that
recording has begun.
When to use a specific greeting with a routing list
It is highly recommended that you select a specific greeting to play if your routing list’s final
action is not ‘Take a Message.” In such a case, you want to be sure that the greeting that callers
hear matches the action that is about to happen. Examples of greetings for other final actions are
the following:
Q Hang Up. “I’m sorry you couldn’t find me. I’m not taking messages at the moment.
Good-bye.”
Q Transfer to extension. “I’m sorry you couldn’t find me. I’m transferring you now to my
administrative assistant.”
Q Pause and repeat. “The person you are calling is unavailable. To hold, please stay on
the line. To leave a message, press
1.” This is the text of the System Hold Greeting, a
greeting provided with Strata CS for just this circumstance. You can also record your
own version. See
“Managing greetings” on page 13-18 for instructions on recording
greetings.