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Voicemail/Account menu __________________________________
The Voicemail/Account menu lets you listen to your voicemail, send messages to other users'
voicemail, and change your Strata CS account settings. You need to log on to access this menu.
Logging on
To log on to the Voicemail/Account menu, pick up your phone and enter # <your extension> #
<your password> #
When logging on from your own Strata CS phone, you can skip the extension. Enter # # <your
password> #
.
If your voice mailbox is almost full when you log on, Strata CS prompts you to empty your
Deleted folder. Messages in the Deleted folder count against your total space for voice files. For
more information, see “Managing your voicemail quota” on page 13-9.
Logging on from a remote location
Depending on how your system is set up, you can log on from a remote phone by calling in and
pressing # at the auto attendant or 9 at a voicemail greeting. The auto attendant logon key may
be different in your system. Check with your system administrator for instructions on remote
logon.
*53
Go on break. You become unavailable and the call
center queues stop sending you calls, but your workday
is still ongoing for statistical purposes. This command
changes your personal status to On Break.
While you are on break, non-queue calls continue to
ring your phone.
*54
End wrap-up. This command terminates the wrap-up
time that follows a queue call. During wrap-up time the
queue does not send you calls. Ending wrap-up makes
you available to receive queue calls again.
*55
Hear real-time call center statistics for a queue. To use
*55, you must have been given permission to do so by
your Strata CS system administrator.
*56
Sign in or out of a queue. When signed out of a queue,
you do not receive calls from that queue even when you
are available. To use *56, you must have been given
permission to do so by your Strata CS system
administrator.
Quick call commands