Filter
Top Products
I-5 INDEX
to workgroups, 12-4
using dialing services, 12-8
using the phone, 3-3
using the toolbar’s dial field, 12-2
using ViewPoint, 12-2
while on another call, 3-5
with hands-free answering, 4-5
playing audio into, 11-13
recording
using the phone, 4-9
using ViewPoint, 11-12
screening with call announcing, 4-2
screening with ViewPoint, 11-7
selecting in Call Monitor, 11-6
sending all to voice mail using the phone, 5-10
sending all to voice mail using ViewPoint, 9-3
sending incoming to voice mail using the phone, 4-9
sending incoming to voice mail using
ViewPoint
, 11-7
sorting in Call Monitor, 11-2
taking notes on, 11-17
transferred to you, announcing who is
transferring
, 18-7
transferring
blind or supervised, 4-8
one of multiple, 4-9
tips for Operators, 11-12
using drag-and-drop, 11-10
using the phone, 4-8
using ViewPoint, 11-10
without talking to the caller first, 11-8
unparking using the phone, 4-11
unparking using ViewPoint, 11-15
Calls pane, 8-15
Camp on station, routing list final action, 15-13
camp-on calls, placing, 12-7
Centrex extensions
forwarding calls to, 15-6
placing calls to, 12-8
Centrex system, sending a Flash command to, 4-11
checking numbers, 12-9
CMA. See Contact Manager Assistant
coaching
agents’ calls, C-16
users’ calls, 12-14
columns
freezing, 18-24
keeping on-screen during scrolling, 18-24
moving and resizing, 18-23
showing and hiding, 18-22
sorting by, 18-23
conference calls
as displayed in Call Monitor, 12-12
creating from incoming calls, 4-3
creating using the phone, 4-10
creating using ViewPoint, 12-12
using drag-and-drop, 12-13
Contact Manager Assistant, 16-13
contacts
overview, 16-2
account codes for, 16-5
adding and deleting phone numbers for
identification
, 16-9
associating "Unknown" callers with, 16-9
benefits of recognition, 16-8
default phone number, 16-6
deleting phone numbers used for identification, 16-9
entering, 16-4
entering phone numbers for, 16-6
folders for, 16-2
identifying by caller ID, 16-8
importing and exporting, 8-28
in other contact manager applications, 16-12
PINs for, 16-11
placing calls to, 12-3
private and public, 16-3
recording voice titles for, 16-7
telephone prompt language for, 16-6
Contacts folder
adding as a pane in Call Monitor, 8-15
A-Z buttons in, 16-3
double-click behavior in, 18-22
sharing, 8-24