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I-8
Help, online, 1-7
hiding
columns, 18-22
toolbar buttons, 18-24
window elements, 8-12
hierarchy for active settings, 9-12
hold
putting calls on using the phone, 4-7
putting calls on using ViewPoint, 11-9
putting calls on without answering first, 11-8
retrieving from other phones (call
parking)
, 4-11, 11-15
ringback if you leave a call on, 18-9
switching between multiple calls on, 3-5
without hearing telephone prompts, 4-11
hold music, customized, 18-12
I
I, special character in page strings, 13-14
identifying contacts
adding and deleting phone numbers for, 16-9
by caller ID, 16-8
by PIN, 16-11
imitating a station on routed calls, 6-10
importing
contacts, 8-28
voice files, 8-28
Index buttons, 8-15
instant messages, 10-5
intercom calls, 3-6
intercom, using your phone as, 4-5
internal calls, defined, 3-3
internal dial tone, getting, 4-11
Internet calls
placing using the phone, 3-6
placing using ViewPoint, 12-9
IP calls. See Internet calls
ISDN outbound caller ID, 18-17
J
joining
agents’ calls, C-16
users’ calls, 12-14
L
L, special character in page strings, 13-14
line appearances, using, 4-12
Link button, 4-2
lock line, 18-24
locking folders, 8-16
locking ViewPoint display, 8-13
logging on
as a visitor, 8-6
changing default station, 8-7
from a remote number, 6-6
skipping, 8-3
telephone commands available after, A-7
to ViewPoint with another phone, 8-6
using the phone, 5-2
using ViewPoint, 8-3
with command line switches, H-1
with new options, 8-7
M
Macintosh, using ViewPoint on, 1-3
mailbox, viewing size of, 13-9
making a call. See placing calls
menu bar, 8-9
message waiting light, enabling and disabling, 13-12
messages. See voice mail
Microsoft Exchange Server, synchronizing with, 13-7
Microsoft Outlook, 1-3
mobile phones, issues with routing lists, 15-8
monitoring
agents’ calls, C-16
users’ calls, 12-14
moving items between folders in ViewPoint, 8-23
multiple line appearances, with call waiting, 4-4