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I-9 INDEX
music-on-hold, customized, 18-12
muting
a call, 11-16
parties in a conference call, 12-13
My Numbers
entering, 12-4
placing calls to, 12-4
My Phone tab in Call Monitor, 11-3
N
names
changing ViewPoint display of, 18-24
dialing by, 3-4
of callers displayed in Call Monitor, 11-7
playing caller’s over speakers, 11-16
playing caller’s over speakers automatically, 18-17
recording for your voice title, 2-2
yours in dial-by-name directory, 18-9
navigation pane, 8-10
NetMeeting. See Internet calls
notes
adding to active calls, 11-17
adding to calls in Call Log, 14-8
adding to voice mail, 13-8
notifications of new voice mail, 13-12
O
online Help, 1-7
Operators
changing your personal one, 18-9
customizing ViewPoint for, 18-21
tips on transferring calls, 11-12
Options dialog box, 18-2
Options dialog box, guide to, 18-2
orbit number, 11-15
"& others" in Call Log, 14-5
Outlook, 1-3
ownership of calls in the Call Monitor, 11-6
P
page string, special characters for, 13-14
pager notification of voice mail, 13-12
pages, placing, 3-6
panes
Call, 8-15
in Call Monitor folder, 11-5
locking layout of, 8-13
Phonebook, 8-15
view bar, 8-11
parking calls
Call Monitor tab for, 11-4
using the phone, 4-11
using ViewPoint, 11-15
password
changing using the phone, 5-10
changing using ViewPoint, 8-7
prompting for in routing lists, 15-11
prompting for when forwarding calls, 15-5
resetting if you have turned off, 8-3
skipping entry at logon, 8-3
pasting ViewPoint items, 8-19
Pause and repeat, routing list final action, 15-13
PDF books, 1-7
PDNs, using, 4-12
personal status
overview, 9-2
and state, C-13
changing an agent’s, C-19
changing another user’s, 9-14
changing yours. See personal statuses/selecting
creating custom, 9-6
in call rules, 17-8
list for call center queue agents, 9-4
list of pre-defined, 9-3
modifying, 9-6
preferences for call handling, 9-7
recording names for, 9-7
selecting
using the phone, 5-10