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CHAPTER 18. CUSTOMIZING VIEWPOINT 18-17
Note: With “For all incoming calls” selected, a half-selection mark indicates that the
option is selected in another category.
4. Select any of the following options:
Q Display the Call Monitor. Brings ViewPoint to the front of your desktop with the
Call Monitor showing when a call arrives. If you are actively working in another
folder, ViewPoint opens the Call Monitor folder.
Q Play the caller’s name over the speakers. Announces the caller's name over your
computer speakers if the recording is available. Strata CS users and identified
contacts are announced if they have voice titles already recorded. Unidentified
callers are announced only if you have call announcing turned on with the prompt
to say their names.
Q Flash the title bar. Flashes ViewPoint’s title bar.
Q Flash the Call Monitor tab. Flashes the Call Monitor tab that contains the incoming
call. This can be useful if you work with multiple Call Monitor tabs, for example,
if you are an agent in a call center.
5. Click OK.
You can also customize the pattern in which your phone rings for internal and external incoming
calls. See “Changing ring patterns” on page 18-11 for more information.
Customizing ISDN outbound Caller ID _______________________
You can determine the type of Caller ID that accompanies your outbound calls on ISDN trunks.
Note: On trunk types other than ISDN, your outbound Caller ID is always set by the telephone
company.
1. Choose Tools > Options. The Options dialog box opens.
2. Click the Personal tab.
3. From the ISDN outbound Caller ID dropdown list, select one of the following options
for your Caller ID number:
Q System default. Your outbound Caller ID number is whatever your system
administrator has set for the Strata CS system as a whole. The current setting is
displayed in parentheses.
Q Custom. Your outbound Caller ID number is whatever your system administrator
has specified as your custom number. The current number is displayed in
parentheses. Talk to your system administrator to request a different custom
number.
Note: If you specify a custom number, people who use the telephone company’s
*69 service to call you back will dial the custom number.
Q Blocked. Caller ID number appears blank on your outbound calls. Note that the
system still sends Caller ID information even though it is blocked: this is a