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CONTENTS
Conferencing multiple active calls together .................................. 12-13
Muting individual conference parties............................................. 12-13
Transferring a conference call....................................................... 12-14
Ending a conference call............................................................... 12-14
Supervising other users’ calls ...........................................................12-14
Using the Strata CS or eyeBeam softphones ...................................12-15
Chapter 13. Managing Voice Messages in ViewPoint ..................13-1
About managing voice messages in ViewPoint ..................................13-2
The Voicemail folder........................................................................ 13-2
Archiving voice messages and call recordings............................... 13-3
Managing thousands of voice messages or call recordings........... 13-3
Listening to your voice messages and call recordings........................13-4
Listening to a voice message as it is being left............................... 13-4
Handling your voice messages ...........................................................13-4
Forwarding a voice message .......................................................... 13-4
Replying to a voice message .......................................................... 13-5
Calling back the person who left a voice message......................... 13-6
E-mailing a voice message ............................................................. 13-6
Playing a voice message into a call................................................ 13-6
Opening the contact record from a voice message........................ 13-6
Deleting voice messages ................................................................ 13-7
Associating a voice message from “Unknown” with a contact ....... 13-7
Marking a voice message Unheard ................................................ 13-7
Marking a voice message Urgent or Private................................... 13-8
Adding notes to a voice message................................................... 13-8
Managing call recordings ....................................................................13-8
Sharing your voice messages.............................................................13-8
Managing your voicemail quota ..........................................................13-9
Setting a maximum length for your voice messages...................... 13-9
Sending a message directly to a user’s voicemail ............................13-10
Knowing when you have new messages ..........................................13-11
System tray button ........................................................................ 13-11
Number in navigation pane ........................................................... 13-11
Stutter dial tone ............................................................................. 13-12
Message waiting light.................................................................... 13-12
New message sound..................................................................... 13-12
E-mail, pager, and call notifications .............................................. 13-12
Scheduling notifications ................................................................ 13-15
Managing greetings...........................................................................13-18
The Greetings folder...................................................................... 13-19
Greeting hierarchy......................................................................... 13-20