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Reporting a problem that involves a specific call
If you encountered a problem that involved a call, the best way to report the problem is as
follows:
1. In the Strata CS ViewPoint or Administrator, go to the Call Log folder and select the
call during which the problem occurred.
2. Choose Actions > Report a Problem. The Problem Report Wizard opens with details
about the call already entered.
3. Complete the Problem Report Wizard screens.
Reporting other problems
If your problem does not involve a specific call, run the Problem Report Wizard as follows:
1. Do one of the following:
Q From ViewPoint, choose Help > Report a Problem.
Q Run the file
C:\Program Files\Common Files\Toshiba\Strata
CS\TVPRWizard.exe.
2. Answer the questions presented in each Wizard window.
3. Optionally, check Send Problem Report Package via e-mail in the final window to
e-mail the problem report package to your Strata CS system administrator. It can be
helpful to include in your e-mail the time at which the problem occurred, as closely as
you can identify it.
Because a problem report package can be large, after you send it to your Strata CS system
administrator, you should delete it from your system to regain disk space.