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CHAPTER 17. USING CALL RULES 17-7
Specifying custom hours
If you selected During custom hours as your schedule condition, use the following procedures
to specify when the call rule activates.
To have the call rule activate on a daily or weekly basis
1. Click Custom Hours. The Custom Hours dialog box opens.
2. Check the days for which you want to set custom hours.
3. Replace the default times with the hours during which you want the call rule to be
active. The call rule will be active during these hours on the selected days.
Note: You can enter multiple time ranges separated by commas, for example, “9:00
AM - 12:00 PM, 3:00 PM - 6:00 PM.”
4. Click OK.
To have the call rule activate on an individual date
1. Click Custom Hours, and then click the Holidays tab.
2. Click Add. The Custom Date dialog box opens.
3. Enter a Custom Date on which the call rule will be active.
4. To schedule this rule for the whole day, accept the default of All day. Select Partial
day
if you want to set specific hours.