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CHAPTER 18. CUSTOMIZING VIEWPOINT 18-7
Q External. Calls from external callers who choose your extension from an auto
attendant or are transferred to you by another user.
Q External Direct. Calls from external callers who dial you directly. If you have a
Direct Inward Dial (DID) number, or if a trunk line is routed directly to your
extension, you may receive these types of calls. Ask your Strata CS system
administrator about whether your phone is set up in either of these ways.
To turn call announcing off for a type of call, uncheck it for that type. With call
announcing turned off, you are connected directly to the caller when you answer your
phone.
Note: If your call announcing settings are different for internal and external calls, it can
be helpful to set different ring patterns for internal and external callers (see
“Changing
ring patterns” on page 18-11). You can then tell by the ring pattern whether you will hear
the caller or the call announcing prompt when you pick up the phone.
4. Use the following options in conjunction with call announcing for external calls:
Q Ask callers without a voice title for their names. By default, if call announcing is
turned on, contacts and users without voice titles are prompted to say their names.
When you pick up the phone, you hear, “Call from,” followed by what they say. If
you uncheck this field, callers are not prompted to say their names.
With this field unchecked, when you receive a call from a caller without a voice title
you will hear either “Call from internal user,” “Call from external caller,” or “Call
from contact,” depending on the caller.
Q If Caller ID is present, do not ask for their name. If checked, incoming callers
with Caller ID are not prompted to say their names. This is a useful setting if you
have a phone with a Caller ID display. You can skip asking the caller for a name if
you can see on your Caller ID display who is calling.
If unchecked, all callers without voice titles are prompted to say their names.
Q Announce who is transferring. Check this option if you want to hear the name of
the person transferring a call to you. For example, if checked, you would hear
“Helen Shire is transferring a call from Shane West.” To announce who is
transferring, you must have call announcing turned on for internal calls. If it is not
turned on, you are connected directly to transferred calls.
5. Click OK.