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APPENDIX C NDA-24282
Page 464
Revision 1.0
ACD SERVICE IN FUSION NETWORK
F-10A Function Groups (Splits) - ACD ×
F-25A Flexible ID Codes - ACD ––
H-20A Holiday Scheduling - ACD ––
H-31A Hot Split - ACD ×
I-99A Infolink Data Messages - ACD – ×
L-19A Logon/Logoff Position - ACD –
L-48A Language Default - ACD ––
L-92A Logoff Warning - ACD ××
M-28A Monitoring - ACD Supervisor - ACD ×
M-29A Multiple Customer Groups - ACD ×
M-79A Multiple Supervisor Groups (Splits) - ACD ××
M-88A MIS Operator Selection - ACD ×
M-89A Monitor Me - ACD ×
M-90A Multi-Split Agent - ACD –
N-12A Night Service - ACD –
N-14A Non-ACD Call - ACD
O-10A Overflow Outside - ACD
P-21A Priority Queuing - ACD –
P-40A Pilot Numbers - ACD
P-45A Personal Emergency and Assist - ACD ×
Q-1A Queuing - ACD
R-19A Release - ACD Position - ACD –
R-145A Ring Delay - ACD ××
S-91A Splits - ACD ×
S-97A Split Display - ACD Position - ACD ––
S-98A Split Selection - ACD ×
S-108A Stranded Call Routing - ACD –
Table C-1 ACD Service List in Fusion Network (Continued)
: Available, × : Not available, – : Not applicable
FEATURE
CODE
SERVICE NAME
FCCS
Series
7300
(Release 5)
or earlier
Series
7300
(Release 7)
or later
(Note)
Note:
When the “AGENT ANYWHERE” data is programmed.