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CHAPTER 5 NDA-24282 (E)
Page 188
Revision 1.0
OFFICE DATA DESIGN
6. When Multiple ACDPs are used in a Fusion Network that accommodates the IMX-U system, consider the
following conditions when programming data.
(a) IMX-U system where the agent positions are accommodated in a Local Node of the system. In the
IMX-U system, data programming for “ACD Trunk for Fusion” must be programmed at the node that
has ACDP (“ACDP1” in the figure below). Program so that another ACDP (“ACDP2” in the figure
below) can be used for “AGENT ANYWHERE”.
(b) IMX-U system where the agent positions are accommodated in a multiple Local Nodes. In the IMX-
U system, data programming for “AGENT ANYWHERE” must be programmed at the node that has
ACDP (“ACDP1” in the figure below). In the network, only one ACDP can be used for “AGENT
ANYWHERE”.
7. When a DID Trunk is managed by multiple ACDPs, the trunk information (CA, AF message) is sent to each
MIS. Accordingly, the number of originating static report which is concerned with the trunk group and the
trunk to be processed by the other ACDPs is included in the report.
LEGEND
IMX-U
ACDP 1
ACDP 2
: Local Node that
has agent positions
LN
LN
LN
LN
LN
LN
LN
LEGEND
IMX-U
ACDP 1
ACDP 2
: Local Node that
has agent positions
LN
LN
LN
LN
LN
LN
LN