CHAPTER 5 NDA-24282 (E)
Page 288
Revision 1.0
RELEASE - ACD POSITION - ACD
R-19A RELEASE - ACD POSITION - ACD
GENERAL DESCRIPTION
This feature allows an agent who is using a headset to release from a call by pressing the RELEASE key, rather
than for the other party to disconnect.
OPERATING PROCEDURE
1. While engaged in a call, the agent or supervisor presses the RELEASE key.
2. The calling party is immediately disconnected and the agent or supervisor becomes idle with after-call
availability set accordingly. Refer to Availability - ACD Position - ACD [A-37A] for related information.
PROGRAMMING
AKYD - Assign RELEASE function to a feature key.