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NDA-24282 CHAPTER 7
Page 393
Revision 1.0
ACDPSN: ASSIGNMENT OF ACD POSITION DATA
9. One of the following conditions must be met before using this command.
• ACD line number and PBX line number are assigned using the ASDT command
• ACD line number and PBX line number are assigned using the ALGSL command
• ACD line number and PBX line number are assigned using the ALGSN command
10.The relationship between ACDLOG and ACDPSN is shown in Table 7-5.
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)
POSITION NUMBER: Number of PBX Line (My Line)
ACD NUMBER: Number of ACD Line [Virtual Line (maximum of five digits)]
SPLIT ASSIGNMENT: Any or specified specific split
Split Number (1 ~ 250)
(only used if SPLC=1)
ALLOW SUPERVISOR TALLY-OHS: Allow/Do Not Allow
ANALOG AGENT POSITION: No/Yes
Note:
The List up program will scan both My-Line and ACD line positions within the range designated in the List
up command.
Table 7-5 Programming Considerations
LOGON TO A SPECIFIC SPLIT LOGON TO MULTIPLE SPLITS
ACDLOG
ACDPSN
MULTI-SPLIT=NO
(Single logon)
Max. 16 split is
programmed in
ACDLOG
MULTI-SPLIT=NO
(Single logon)
Any is programmed
in ACDLOG
MULTI-SPLIT=YES
(Multi logon)
Max. 16 split is
programmed in
ACDLOG
MULTI-SPLIT=YES
(Multi logon)
Any is programmed
in ACDLOG
SPLITS
(SPECIFIED)
If Logon ID list
contains the Specified
Split in ACDPSN, the
Agent will be
ALLOWED to Logon
to the system.
The Specified Split in
ACDPSN will be
ALLOWED to Logon
to the system.
If one of the splits on
the list is allowed by
ACDPSN, ALL
SPILITS ARE
SERVICED.
Not valid, WILL NOT
ALLOW LOGON to
the system.
SPLIT
(ANY SPLITS)
System prompts for a
Split, from ACDLOG.
Agent must select one
Split from the list.
Not valid, WILL NOT
ALLOW LOGON to
the system.
Will Allow Logon to
the Splits allowed in
ACDLOG.
Not valid, WILL NOT
ALLOW LOGON to
the system.