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CHAPTER 8 NDA-24282
Page 432
Revision 1.0
SYSTEM OPERATIONS
2.7 CALL TRANSFER
Use the following procedure to transfer an ACD call to another split.
2.8 NIGHT SERVICE
When the shift is over, the supervisory position can perform the following procedure to switch the entire split
into the Night mode.
(a) From Day mode to Night mode
(b) From Night mode to Day mode
Press the XFER key.
Special Dial Tone (SPDT) is heard.
XFR (D
term
Series III) or XFR OPE (D
term
Series E) is displayed.
Dial the ACD monitoring number of the transfer destination split.
The call is immediately connected to one of the idle stations in the transfer destination split.
If all stations in the transfer destination split are busy, the transfer originator hears the Ring Back
Tone (RBT) and should wait for an answering agent or release the call to complete the transfer.
The supervisor presses the NIGHT key.
The lamp blinks, and ENTER NIGHT/FWD? is displayed.
Dial 1 followed by the # key.
The lamp lights, and the split is switched to Night mode.
New incoming calls are no longer queued, and calls which have already been queuing are
connected as soon as an agent position becomes idle.
The supervisor presses the NIGHT key.
The lamp blinks, and EXIT NIGHT? is displayed.
Dial 1 followed by the # key.
The lamp goes out, and the split is switched to Day mode.
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