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APPENDIX B NDA-24282
Page 458
Revision 1.0
FIELD VALUES FOR ACD SCREENS
Default
language
The language used on a logged-off ACD position. English/
Japanese/
Spanish/
Italian/
French/
German
English required
Do Not
Disturb
Specifies how ACD calls will be handled when there are no
positions logged onto the split.
Queue/
Do Not
Queue
Queue required
Emergency
directory
number
The directory number that will be dialed when the agent
presses the EMERGENCY button while on an ACD call.
up to 5
digits
none optional
Emergency
recorder
number
Number of the recorder that will be connected to the call in
progress when an agent requires and emergency recording to
be made.
0 ~ 5
(0 = none)
0 (none) optional
File comment
(remark)
Any supplementary remarks you wish to be associated with
the file.
up to 60
characters
none optional
Go to CCV
(forward/full)
Defines action (CCV index and step) to be taken if the
referenced logon ID is not logged on the system (forward), or
if the personal queue is full (full).
CCV
index
(1 ~ 900)
and step
(1 ~ 20)
none optional
Go to CCV
(overflow)
Defines action (CCV index and step) to be taken when there
is an overflow timeout.
CCV
index
(1 ~ 900)
and step
(1 ~ 20)
none optional
Holiday CCV
list
A list of entries to be followed when a Holiday Schedule is
used. Each entry consists of a start time and a CCV index and
step.
Time
(HH:MM)
CCV
index and
step
none optional
Holiday date The month and day that is defined as a holiday. Date
MM/DD
none optional
Holiday
schedule
number
Reference number for a holiday schedule.
1 ~ 3 none optional
Hot split Specifies whether this split is to be used for hot positions. Yes/No No optional
Internal
priority
Priority that a station call will receive when queued within the
local system, when presented to the pilot number.
1 (high) ~
250 (low)
15 required
Table B-1 Field Values for ACD Screens (4/8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL