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CHAPTER 5 NDA-24282 (E)
Page 218
Revision 1.0
BREAK MODE - ACD
SERVICE CONDITIONS
1. Logging off is permitted while in Break Mode, by pressing the LOGON key. The after-call mode may be
toggled while on break and set to either Automatic-Work or Automatic-Available.
2. When Break Mode is set at a position, incoming ACD calls are not allowed to terminate to the position.
3. Non-ACD calls can be originated from or terminated to a position, while the position is in Break Mode.
4. This feature’s status can be monitored at a Navigator MIS terminal via the agent current status display and
the agent audit report.
5. Every agent position and supervisor position may have a BREAK key.
6. The operation of the BREAK key allows the MIS to track work time and non-work time.
PROGRAMMING
Step 1: ADYD - Assign BREAK key to function key.