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NDA-24282 (E) CHAPTER 5
Page 193
Revision 1.0
OFFICE DATA DESIGN
Note 1:
When CM is used for another function, this setting may be changed.
Note 2:
When the CPU in system 1 is used, assign “1”. (Used only in External ACD.)
Note 3:
Assign “1” to all nodes using “AGENT ANYWHERE”.
Note 4:
All fusion nodes in the network are used for “MULTIPLE ACDPs in a Fusion Network”, this data may be
assigned using ASYDN.
Note 5:
This data is required for UAP connection.
Note 6:
When ACD incoming calls are controlled by one ACDP, assign FPC no. of the node providing ACDP. As
for ACD incoming calls controlled by multiple ACDPs, assign FPC no. of a node of all managing nodes.
Program the data for the transferred ACD calls.
Note 7:
Assign FPC no. of the self node.
Note 8:
(This data is not necessary for the example in Figure 5-4.) Assign this data so that the proper number of
ports can be used when more than three ports of Status Monitoring for terminal (SMFN) is required. The
identical data should be assigned at all nodes.
ASYDL SYS1 INDEX864 b4-5: (b4=0, b5=0)=2 ports
(b4=1, b5=0)=8 ports
Note 9:
Assign the FPC no. of ACDP node using “AGENT ANYWHERE” when a Fusion Network provided
MULTIPLE ACDPs is also provided “AGENT ANYWHERE”. While in the network not provided “AGENT
ANYWHERE” (actually, the node may be changed into the node provided “ACD Trunk for Fusion”) assign
the FPC no. of ACDP node using “ACD Trunk in a Fusion Network” (In this example, FPC no. of PBX4
or PBX6 is applied with this condition).
2. Notations for ACD command data programming are described below.
(a) When the DID trunk is controlled by multiple ACDPs, the identical ACDTG command data can be
programmed at the nodes of ACDPs.
(b) Do not duplicate the monitor number in ACDPLT data, agent position (including analog ACD
positions and agent positions in a “Hot Split”)’s number in ACDPSN, and IVR access number in
ACDIVR command data at multiple ACDP nodes.
15
Number of ports for SMFN (terminal)
(ASYDL: SYS1, INDEX864, b4~5)
0
Note 8 Note 8 Note 8 Note 8 Note 8
16
FPC no. of Center Node providing VNDM
(ASYDN: SYS1, INDEX533)
Note 9 Note 9 Note 9 Note 9 Note 9 Note 9
17
ACD data (See item (2) in this section)
Type and Node
ACD
Software and Data Programming
III III IV
PBX1 PBX2 PBX3 PBX4 PBX5 PBX6
: Item 1 is ACD FD4 included with Generic Software. Items 2, 3 and 4 are provided on the Configuration FD.
: Node requires ACD data programming.