NDA-24282 (E) CHAPTER 5
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AUTOMATIC ANSWER - ACD
Step 7: The answer mode change can be operated at any time a position is occupied. AUTO ANSWER
parameter in ACDSPL determines the default setting for this feature for a particular split each time
an agent or supervisor logs in.
Step 8: Agents can be restricted from changing their answer mode by not assigning an AUTO/MAN key to
the agent position. In that case, the split default will remain in effect.
Step 9: When a D
term
is left on hook in the auto answer mode, the ACD line will ring as if it were set to the
manual answer mode.
PROGRAMMING
Step 1: ACDSPL - Assign whether the default ANSWER mode is automatic or manual after logging on.
Step 2: In AKYD, assign “AUTO/MAN” key to change the answer mode.