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CHAPTER 1 NDA-24282
Page 2
Revision 1.0
INTRODUCTION
1.2 RELATED REFERENCE MANUALS
For maintenance to be performed on the NEAX2400 CallCenterWorX-Enterprise ACD System, there are
operations pertaining to ACD functions and those pertaining to the NEAX2400 IMX itself. Because this manual
explains only the operations pertaining to ACD functions, related reference manuals explaining the procedures
of the NEAX2400 IMX must be used with this manual when performing maintenance on the NEAX2400
CallCenterWorX-Enterprise ACD System as a whole.
IMX reference manuals and their relation with this manual are shown in Table 1-2.
1.3 PRECAUTION ON USING THE ACD FEATURES
CAUTION:
The use of a monitoring, recording or listening devices to eavesdrop, monitor or record telephone
conversations or other sound activities, whether or not contemporaneous with its transmission, may be illegal
in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any
practice that monitors or records any telephone conversation. Some federal and state laws require some form
of notification to all parties to the telephone conversation, such as using a beep tone or other notification
methods or require the consent of all parties to the telephone conversation, prior to monitoring or recording a
telephone conversation. Some of these laws incorporate strict penalties.
Table 1-2 Related Reference Manuals
MANUAL NAME RELATION TO THIS MANUAL
Installation Manual When performing installation/installation tests, use the manuals named
in conjunction with Chapter 2, “General Information”, Chapter 3,
“Installation” and Chapter 4, “Switch Setting of ACD Circuit Cards”
located in this manual
Circuit Card Manual
System Operations and Maintenance
Manual
Maintenance operations can be performed by referring to the manual
listed in addition to Chapter 8, “System Operations” and Chapter 9,
“System Maintenance” in this manual.
Office Data Specification Refer to the manual listed when programming office data other than for
the ACD. Chapter 7, “PBX and ACD Command Programming” includes
some information for commands used with the ACD System.