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CHAPTER 7 NDA-24282
Page 396
Revision 1.0
ACDCCV: ASSIGNMENT OF ACD CCV DATA
2. Precautions
1. GOTO steps should be used with caution to avoid programming an infinite loop.
2. When a call rings at an Agent’s position, the call will not continue through the CCV steps because the
call is considered complete.
3. Maximum number of splits which an incoming ACD call can be queued to (accomplished by any
combination of QUEUE TO and COND. QUEUE steps) is four/sixteen (before/after the PBX software
Series 7400 and ACD software R3).
4. A CCV can be used to define how an incoming call is handled at any time by programming the ACD
Week Schedule (ACDWS) and/or the ACD Holiday Schedule (ACDHS) commands.
5. It is recommended that the PAUSE step be programmed after an ANNOUNCEMENT step, and that
PAUSE be programmed at least as long as ANNOUNCEMENT.
6. The same CCV number cannot be assigned to multiple ACD tenant numbers.
7. The call is controlled by the CCV by programming multiple PAUSE steps. However, the total time of
multiple PAUSE steps should not exceed 999 seconds in a CCV.
Call Control Vectors:
CCV Action Argument
1
2
3
4
5
6
7
8
9
10
Remove
List
Close
Call Control Vectors
Remove Logon?
Transfer Numbers
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
Tenant Number: CCV Index:
Changing a CCV while calls are in progress creates unpredictable results. CCV changes should be
made during low traffic periods. Alternatively, a new CCV can be created first and the pilot number
can be changed to route to the new CCV.
CAUTION