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NDA-24282 (E) CHAPTER 6
Page 321
Revision 1.0
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-107
Sheet 1/1
Overflow
Log on the ACD agent and supervisory
positions of the overflow origination
split.
Log on the ACD agent and supervisory
positions of the overflow destination
split.
C.O. trunk incoming.
• Place C.O. trunk calls sequentially
from stations A, B and C to stations
D, E and F respectively.
(Overflow period elapsed).
Call termination at overflow destination split.
Answering by ACD agent position.
• At the moment an agent position answers, it hears the ACD call transfer identification tone, after
which the communication can be started.
Release of ACD agent position.
Apply the test procedure above to each trunk group for which Overflow has been set.
START
END
F
D
E
COT
ELC/DLC
C
A
B
LC
G
H
I
J
Overflow
Designation
Split
Overflow
Origination
Split