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NDA-24282 CHAPTER 2
Page 3
Revision 1.0
CHAPTER 2 GENERAL INFORMATION
1. GENERAL
This chapter provides the user with a basic working knowledge of the NEAX2400 CallCenterWorX-Enterprise
(ACD) System. It also explains how to use documents furnished with the NEAX2400 CallCenterWorX-
Enterprise (ACD) System.
The contents of this chapter and how to follow the information are as follows:
1.1 SYSTEM SPECIFICATIONS
The System Specifications section describes the NEAX2400 CallCenterWorX-Enterprise (ACD) System
equipment configuration, functions and specifications, interface conditions for external equipment, and other
related subjects.
Persons having little or no basic working knowledge of the NEAX2400 CallCenterWorX-Enterprise (ACD)
System (equipment configuration, component functions, etc.) should read and thoroughly understand this
chapter before proceeding.
1.2 GLOSSARY OF TERMS
The terms used throughout the manual are listed and described in Section 3, “Glossary of Terms” of this chapter.