Filter
Top Products
NDA-24282 (E) CHAPTER 5
Page 235
Revision 1.0
CALL WAITING LAMP WITH CHIME - ACD
C-110A CALL WAITING LAMP WITH CHIME - ACD
GENERAL DESCRIPTION
An optional chime is available, on a split-wide basis, as a companion audio signal to the visual signals offered
by the CW lamp (Call Waiting). The CW lamp can be programmed to light or flash when a given quantity of
calls reside in a split queue. There are separate thresholds for lighting the lamp and for flashing the lamp. Refer
to Call Waiting Indication - LCD Display/CW Lamp - ACD [C-68A] for related information. If the chime is
selected, the chime will sound at each agent position which is in the Work mode at the time the CW lamp is lit,
and at the time the CW lamp begins to flash.
The chime is composed of two half-second beeps, which are separated by a half-second of silence.
OPERATING PROCEDURE
None
SERVICE CONDITIONS
1. The chime will sound only at a position where the agent is in Work mode.
2. The volume of the chime is controlled by the ringer volume switch on the D
term
instrument.
3. The use of the chime is indicated through an ACD MAT command. The command data is on a split-wide
basis.
PROGRAMMING
ACDSPL - Make the CW lamp with chime service available for each split.
780 Hz. tone 780 Hz. tone0.5 sec.
silence