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NDA-24282 CHAPTER 7
Page 401
Revision 1.0
ACDPLT: ASSIGNMENT OF ACD MONITOR NUMBER
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)
PILOT NUMBER: The number used for the pilot in ACD call routing
NAME: Pilot Name, up to 20 characters.
ROUTE TO: Week Schedule (1-10)
ROUTE TO: CCV index number (1-900)
CCV step number (1-20)
ALTERNATE NIGHT CCV: Night CCV Index and Step Number
PRIORITY
TRUNK: Priority at which ACD trunk calls are queued (1 to 250).
INTERNAL: Priority with which internal calls are queued (1 to 250).
TRANSFERRED: Priority at which transferred calls are queued (1 to 250).
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete ACD pilot data.
Figure 7-6 Assigning and Removing ACD Pilot Data
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START
END
END
START
AMNO
ACDPLT
ACDPLT
AMNO
DESCRIPTION
DESCRIPTION
Assign the monitored number.
Assign the pilot number.
Delete the pilot number.
Delete the pilot number from the monitored number table.