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NDA-24282 (E) CHAPTER 9
Page 443
Revision 1.0
SYSTEM MAINTENANCE
3. Bad Call Notification Codes.
Print code Tally-Oh Ref. No. Description
2001 Auto-print Trunk Trouble key
2002 (Removed)
2003 03 Caller abandon during agent ringing
2004 04 Direct call to agent’s ACD line
2005 05 Call connect failed, requeued
2006 06 Call connect failed, dropped after multiple attempts (Bad calling party)
2007 07 Call re-connect attempt
2008 08 Call connect error audit loop
2009 09 Agent force logoff (via Tally-Oh code)
2010 10 Supervisor forced agent to logoff (via Tally-Oh code)
2011 11 Supervisor forced agent to Break (via Tally-Oh code)
2012 12 Supervisor forced agent to Ready (via Tally-Oh code)
2013 13 Supervisor forced agent to Work mode (via Tally-Oh code)
2014 Auto-print ACD initialization started
2015 Auto-print Insufficient ACD memory
2016 Auto-print Insufficient ACD call records
2017 Auto-print Excessive business stations, agent PBX lines, and Att’s. on ACD calls
2018 Auto-print Excessive calls queued
2019 (Reserved)
2020 (Reserved)
2021 Auto-print Unknown pilot number called
2022 22 Count free call records (once per hour if enabled)
2023 23 Invalid tenant specified for agent
2024 Auto-print Illegal execution of ACD time-out procedure
2025 25 Pilot number illegally removed (not by MAT)
2026 26 Attendant called pilot without held party
2027 27 Position audit corrected locked agent (enabling turns on audit)
2028 28 Call record audit corrected locked call record (enabling turns on audit)
2029 29 Call recovered
2030 Auto-print Pointer corruption detected and corrected
2031 31 Call abandoned while on hold
2032 32 Count total number of incoming messages (once per hour if enabled)
2033 Auto-print ACD initialization complete
2034 Auto-print Recover call failure due to bad pilot number
2099 Auto-print Illegal ACD process, trace stored