NDA-24282 CHAPTER 8
Page 425
Revision 1.0
CHAPTER 8 SYSTEM OPERATIONS
1. GENERAL
This chapter explains the operating methods of the NEAX2400 CallCenterWorX-Enterprise ACD System.
• Operation of D
term
agent position/supervisory position
Log On/Log Off
Answer Mode
Work Mode
Break Mode
Tally Count
Trunk Trouble Report
Call Transfer
Night Service
Assistance
Emergency/Recorder
Monitoring/Supervisory Override
• ACD system restart processing
For operation management, refer to the NEAX2400 IMX System Operations and Maintenance Manual.