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NDA-24282 (E) CHAPTER 5
Page 187
Revision 1.0
OFFICE DATA DESIGN
Service Conditions
1. ACDP can be accommodated in all fusion nodes.
2. The maximum number of Status Monitoring Requests to a terminal (including Trunk) is decided by the
system data (maximum of eight ports available including ACDP, UAP*). Note that the normal operation is
not guaranteed if Status Monitoring is requested to a terminal from more than the number of ports (for
example, the case DID Trunk is managed by more than the designated number of ACDPs). Do not establish
such a network configuration.
* UAP for Status Monitoring Request using SMFR. Status Monitoring Request from UAP is available by
using the ports other than ports used for Status Monitoring Request from ACDP.
3. Multiple ACDPs can be used for “ACD Trunk for Fusion” and ACD stand-alone (the ACDP provides ACD
function in the self-node only) in a Fusion Network. However, only one ACDP can be used for “AGENT
ANYWHERE” in a Fusion Network.
4. The destination node (ACDP) for ACD incoming calls is designated on a monitor number basis using ACD-
PLT command (ACD trunk basis). Note that the same monitor number cannot be assigned at multiple nodes
using ACDPLT).
5. Agent positions to be controlled from different ACDPs cannot be accommodated in a node.
Node 2
Node 1
Node 3
ACDP
ACDP
Both ACDPs in Node 1 and Node 2 cannot control ACD positions in Node 3.