APPENDIX B NDA-24282
Page 462
Revision 1.0
FIELD VALUES FOR ACD SCREENS
Week
schedule
number
Number that reference a week schedule.
1 ~ 10 1 required
Work mode A mode that exempts the agent/position from receiving ACD
calls in queue without logging out. Restricted or allowed on a
per-split basis.
Allow/
Restrict
Allow required
Work mode
timeout
Total time that an ACD position will be allowed to stay in
Work mode. (0 = indefinite.)
0 ~ 9999
seconds
0 optional
Table B-1 Field Values for ACD Screens (8/8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL