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NDA-24282 (E) CHAPTER 5
Page 195
Revision 1.0
OFFICE DATA DESIGN
- Software to be installed
• Software install for VNDM function (Basic ACD Option Service software, APL-0809: Series
7400 or later release)
• Software install for “AGENT ANYWHERE” (APL-0734: Series 7300 or later release)
- Data Programming
• FPC number of Center Node providing VNDM (ASYDN: SYS1, INDEX533)
• “AGENT ANYWHERE” is in service/out of service (ASYDL: SYS1, INDEX864, b2)
• “MULTIPLE ACDPs in a Fusion Network” is in service/out of service (ASYDL: SYS1,
INDEX864, b3)
(c) ACD incoming calls are routed to the busy tone connection./ACD incoming calls are distributed by
back-up UCD function.
- Software to be installed
• Software install for VNDM function or ACD Trunk for Fusion function (Basic ACD Option Ser-
vice software, APL-0809: Series 7400 or later release)
• Software install for “AGENT ANYWHERE” (APL-0734: Series 7300 or later release)
- Data Programming
• FPC number of Center Node providing VNDM (ASYDN: SYS1, INDEX533)
• “AGENT ANYWHERE” is in service/out of service (ASYDL: SYS1, INDEX864, b2)
• “MULTIPLE ACDPs in a Fusion Network” is in service/out of service (ASYDL: SYS1,
INDEX864, b3)
• FPC number of the node providing ACDP (ASYDL: SYS1, INDEX866)
(d) ACD incoming calls released before connecting with the ACD positions are not deleted from the
queue (Abandoned Call Search is ineffective)/ACD positions are not automatically released from the
connection with an ACD call after the call is released.
- Software to be installed
• Software install for extending the number of ports for SMFN (terminal) function
(Basic ACD Option Service software, APL-0809: Series 7400 or later release)
- Data Programming
• CM usage (ASYD: SYS1, INDEX31, b0~3)
• OAI Call Processing Event Notification (ASYD: SYS1, INDEX241, b2)
• Number of ports for SMFN (terminal) (ASYDL: SYS1, INDEX864, b4~5)
(e) ACD agent position is locked up after transferring an ACD call to another position in the remote node.
- Software Install
• Software install for extending the number of ports for SMFN (terminal) function
(Basic ACD Option Service software, APL-0809: Series 7400 or later release)
- Data Programming
• Number of ports for SMFN (terminal) (ASYDL: SYS1, INDEX864, b4~5)
-Others
• Check the destination node is PBX1 or PBX2 in Figure 5-4. If PBX1 or PBX2 is required to be
transferred ACD calls from other ACD systems, data programming and software install of PBX3
to PBX1, data programming and software install of PBX4 to PBX2 are required.
(f) ACD incoming calls are not distributed using alternate routing function when system is down or con-
nection trunks are all busy.