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NDA-24282 CHAPTER 2
Page 9
Revision 1.0
GENERAL INFORMATION
2.3.1 SYSTEM CAPACITY
CallCenterWorX-Enterprise (ACD) system capacity can be upgraded by installing the ACD Option Service
Software (standard) for extending ACD capacity.
For the procedure to link with the Optional Service Software, refer to Chapter 4 “System Startup” in the
Installation Manual.
Note:
Due to the amount of memory allocated to the ACD database, use consecutive numbering when possible to
gain the maximum number of pilot numbers, ACD myline, ACD line, IVR parts, and analog access codes
available.
Table 2-1 CallCenterWorX-Enterprise (I) ACD Capacities
System Components
25-1,000 Seats
Version (I4.01.00.000)
Analog Agent Access Codes 4,000 *
Announcement Routes 58
Call Active (simultaneous calls) 6,000
Call Control Vectors (20 steps each) 1,200
Holiday Schedules per Tenant 3
IVR Ports 400
Logon IDs (9 digits maximum) 7,000
Personal Pilot Numbers 4,000 *
Pilot Numbers 4,000 *
Priority Level 250
Splits 900
Splits per Agent 16
Station Calls 500
TCP/IP Clients 8
Tenants 10
Transfer to PBX Numbers 1,200
Trunk Groups 255
*
Note:
Personal Pilots, Pilots, and Analog Access Codes cannot exceed 4,000.