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CHAPTER 9 NDA-24282 (E)
Page 444
Revision 1.0
SYSTEM MAINTENANCE
4. Auto-Print and Tally-Oh Codes
Some Bad Call Notifications are always printed on the MAT because of their importance. These codes are
marked as Auto-print in the above table. All codes not marked Auto-print are turned off when ACD is ini-
tialized, but can be manually turned on using the Tally-Oh code 075. To use, press the Tally key on any agent
or supervisor phone and enter:
• 075;
• the two-digit reference number listed in the above table;
• either 0 (Off) or 1 (On);
• the # key.
For example, to turn on the Bad Call Notification print-out for “Call Recovered,” press TALLY 075291#.
To change all Bad Call Notifications, use the reference number 00. For example, pressing TALLY 075000
turns off all codes.
5. Examples
• Agent 4031 reported trunk trouble while connected to route 134, trunk 10, with the held station 4302.
1: 20 01 4A 31 00 00 00 00 2: 01 34 00 1A 43 A2 00 00
• Route 5 trunk 14 abandoned after ringing 72 seconds at agent position 5432.
1: 20 03 54 32 00 00 00 72 2: 00 05 00 14 00 00 00 00
• Station 4003 has placed a direct call to the ACD line on station 5144.
1: 20 04 51 44 00 00 00 00 2: 4A A3 00 00 00 00 00 00
• An attempt to connect route 7 trunk 3 to agent 6640 has failed. Caller is being re-queued.
1: 20 05 66 4A 00 00 00 00 2: 00 07 00 03 00 00 00 00
• Successive attempts to connect route 3 trunk 15 have failed. Caller was dropped.
1: 20 06 00 00 00 00 00 00 2: 00 03 00 15 00 00 00 00
• A second attempt is being made to connect route 3 trunk 15 to agent 5677.
1: 20 07 56 77 00 00 00 00 2: 00 03 00 15 00 00 00 00
• A connection attempt to agent 2002 has failed. Checking agent for valid status.
1: 20 08 2A A2 00 00 00 00 2: 00 00 00 00 00 00 00 00
• Agent 78300 used Tally-Oh code to forcibly logoff.
1: 20 09 78 3A A0 00 00 00 2: 00 00 00 00 00 00 00 00
• Supervisor 3888 used Tally-Oh code to force logoff of agent 3005.
1: 20 10 3A A5 00 00 00 00 2: 38 88 00 00 00 00 00 00
• Supervisor 3888 used Tally-Oh code to force agent 3005 into break mode.
1: 20 11 3A A5 00 00 00 00 2: 38 88 00 00 00 00 00 00
• Supervisor 3888 used Tally-Oh code to force agent 3005 into ready mode.
1: 20 12 3A A5 00 00 00 00 2: 38 88 00 00 00 00 00 00