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NDA-24282 (E) CHAPTER 5
Page 299
Revision 1.0
TIME OF DAY/WEEK ROUTING - ACD
T-50A TIME OF DAY/WEEK ROUTING - ACD
GENERAL DESCRIPTION
The routing of incoming calls is controlled by the time of week. A week can be divided into 50 time segments,
with different call handling performed during each segment. Segments must begin and end on whole minutes;
no fractional minutes are allowed. Each segment will specify a Call Control Vector (CCV) number and step
number where call handling will commence (refer to Call Control Vector - ACD [C-108A]). This routing
specification is referred to as a Week Schedule.
Week routing can be interrupted during pre-programmed holidays, at which time a special 24-hour override
table is available with up to eight time segments to provide routing on that day. The override table is referred to
as a Holiday Schedule (refer to Holiday Scheduling - ACD [H-20A]). Holidays may be programmed up to 365
days in advance.
OPERATING PROCEDURE
Week Schedule routing is activated by programming a pilot number to invoke a Week Schedule instead of a
CCV.
SERVICE CONDITIONS
1. This feature uses the PBX system clock to determine the current time. It is the user’s responsibility to
ensure that the clock is accurately set for week routing to make accurate transitions from one time segment
to another.
2. In processing the CCV for a particular time of the week, a Queue to Split instruction in the CCV may find
a split in Night mode or in split call forwarding. In this case, the Night mode or split call forwarding will
take over the routing of the incoming call. See Night Service - ACD [N-12A] and Call Forwarding - Split
- ACD [C-127A] for more information.
PROGRAMMING
Refer to Assignment of ACD CCV Data in Chapter 7.