Filter
Top Products
CHAPTER 7 NDA-24282
Page 380
Revision 1.0
ACDTN: ASSIGNMENT OF ACD TENANT DATA
ACDTN: Assignment of ACD Tenant Data
1. Function
This command is used to assign, list, and print the following data for an ACD tenant:
[1] Tenant Number
[2] Tenant Name (optional)
[3] The number (maximum) of splits (per tenant)
[4] Default Language
[5] Operator Access Code
[6] IVR Pilot Number
[7] Outbound Answer Timer
[8] Agent Personal Queue Parameters:
Announcement Number and Overflow/Forward Priority.
Tenant data gives the user an identity within the ACD system. It also allows the tenant to determine the
number of splits that will be needed for ACD operations.
2. Precautions
1. The ACDTN data is one of the most important data for ACD system configuration. The user must
program the NSPL data carefully to lessen the need for future changes. If the NSPL data is changed,
all data concerned with ACD function must be changed also.
2. Since data related to MIS connection is assigned using TN 1, the following data must be set even when
TN 1 is not used for the ACD system.
TN=1, NSPL=1, PRI=1, LANG=0 *the data to be entered in other parameter is optional
3. For the maximum number of splits per ACD, see Section 2.3.1, “System Capacity” in Chapter 2.
4. Remove menu selection is not applicable for this command.
5. Assign the number of tenants for whole system including Business/Hotel features (SYS1, Index8).
Tenant Number: Name
Splits: IVR Plot Number Outbound Answer Timer:
Operator Access Code: Default Language:
1
ACD FPC40
50
30
0 English
Agent Personal Queues
Announcement Number:
Overflow/Forward Priority:
1
1
I/O Port Assignment:
COM1 COM2
COM3
Off MIS Infolink
Remove
List
Close
Tenant Data
Remove Tenant?