CHAPTER 9 NDA-24282 (E)
Page 448
Revision 1.0
SYSTEM MAINTENANCE
4. FAULT DIAGNOSTICS
4.1 FAULT INFORMATION AND FAULT DIAGNOSTICS
Alarms are indicated or system messages are displayed if errors occur within the NEAX2400 IMX CallCenter
WorX-Enterprise (ACD) system. By collecting fault information promptly, the fault can be diagnosed and
recovery operations can be started quickly. Figure 9-2 shows the flow from the occurrence of a fault to its
diagnostics.
Figure 9-2 Flow from Fault Occurrence to Fault Diagnostics
Fault Occurrence
Fault Information Collection
• Alarm
• System Message
• Fault detected during routine
maintenance
4.2 Diagnostics from System
Messages