CHAPTER 5 NDA-24282 (E)
Page 308
Revision 1.0
WORK MODE - ACD
OPERATING PROCEDURE
This feature is an inherent feature of the ACD programs. Agents use the WORK key on their ACD position to
set the Work Mode appropriately. Work Mode restrictions and timeouts are programmed using the command
ACDSPL for each split.
PROGRAMMING
ACDSPL -
WORK MODE RESTRICTED