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NDA-24282 CHAPTER 7
Page 397
Revision 1.0
ACDCCV: ASSIGNMENT OF ACD CCV DATA
3. Parameters
ACDCCV
TENANT NUMBER: 1 ~ 10
CCV INDEX: 1 ~ 900
CCV STEP: 1 ~ 20
CCV ACTION: See Table 7-6.
ARGUMENT: See Table 7-6.
TRANSFER NUMBER: Each represents a PBX number with a maximum of 22 digits.
Table 7-6 CCV Parameters
ACTION ARGUMENT Remarks
0 Blank – Vacant for future use
1 Pause 1-999 sec. Waiting time before the next step
2
Announcement Announce No. (1-58) Delay Announcement/Announcement
service in Night mode/Announcement
service on holidays, etc.
3 GoTo CCV CCV INDEX and STEP For repeated use
4 Hang up – Forced to release
5
Transfer to PBX Transfer Index Number (1 ~ 10) Ex. Dialed number of destination station in
the night mode
6 New Priority Queue number (1-250) Change the calls Priority
7
8 Conditional Queue Split number (1-250) Split number of destination
Note 1
9
Dequeue From Split number (1-250) Dequeued from the originally called split
Note 2
10 Queue to Split Split number (1-250) Will connect if Agent is available
11 End CCV – CCV is finished
12
If Not Queued CCV Index and Step Number or
Busy
When split queue is full, jump to the
designate CCV no. or 0=Busy
13
Skip Percent to skip (1-99) The next step is skipped at the rate of
designated percentage
14 IVR announcement Announcement No. (1-99) IVR announcement
15
ETA less ETA threshold value (1-9999) When ETA value is less than the
predetermined threshold value, shift to the
next step
16
ETA greater ETA threshold value (1-9999) When ETA value is over the predetermined
threshold value, shift to the next step
17
Ring Delay Delayed time to ringing (0-15
sec.)
See “RING DELAY [R-145]”.