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NDA-24282 (E) CHAPTER 5
Page 211
Revision 1.0
AUTO WORK MODE FOR PBX CALLS - ACD
A-86A AUTO WORK MODE FOR PBX CALLS - ACD
GENERAL DESCRIPTION
All the agents, within a split, can automatically be placed in Work mode when handling a call on a PBX line.
Incoming and outgoing PBX calls are treated separately.
When this feature is applied to incoming PBX calls, an agent will be automatically placed in Work mode upon
receiving an incoming PBX call.
When this feature is applied to outgoing PBX calls, an agent will be automatically placed in Work mode upon
receiving dial tone on their PBX line.
If Work mode is restricted, Break mode is used instead.
OPERATING PROCEDURE
None
SERVICE CONDITIONS
This feature is implemented through the ACDSPL command. The command data is on a split-wide basis.
Note:
See ACDSPL Programming in Chapter 7.