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CHAPTER 5 NDA-24282 (E)
Page 294
Revision 1.0
SPLIT DISPLAY - ACD POSITION - ACD
S-97A SPLIT DISPLAY - ACD POSITION - ACD
GENERAL DESCRIPTION
The name of the split that a position belongs to can be displayed while the position is in Vacant mode. This
maintenance feature helps the user determine which positions belong to which splits.
OPERATING PROCEDURE
1. While the position is Vacant, press the AUTO/MAN key or the WORK key.
2. Two four-second displays will follow each other providing some brief statistics pertaining to the split this
position belong to.
• the current queue depth and wait time of the longest caller is displayed first:
Q = 1 WAIT = 4:38
• the name of the split and an estimated time to answer (ETA) for a call just arriving is shown second:
SALES: 5:45
3. The display returns to VACANT.
SERVICE CONDITIONS
1. This feature is only available when the position is unoccupied.
2. The agent’s display will show SPLIT: ANY if the position is programmed as an any split position and an
attempt is made to use this feature.
PROGRAMMING
None