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CHAPTER 5 NDA-24282 (E)
Page 268
Revision 1.0
MIS OPERATOR SELECTION - ACD
M-88A MIS OPERATOR SELECTION - ACD
GENERAL DESCRIPTION
This feature permits the selection of an access code for an operator, for an entire tenant. Certain MIS change
commands permit the operator to be selected as the destination when routing ACD calls.
In the extreme case where the ACD traffic has exhausted all available call records (too many simultaneous ACD
calls either connected or in queue) all new incoming ACD traffic will be diverted to the code specified for the
MIS Operator Selection. Once diverted the caller should be encouraged to call back at a later time when the
ACD system is not so congested.
OPERATING PROCEDURE
This feature is implemented through an ACD MAT command. The command data is on a tenant-wide basis.
PROGRAMMING
ACDTN - OPE NO: Operator access code (Maximum 5 digits)