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CHAPTER 5 NDA-24282 (E)
Page 214
Revision 1.0
ALTERNATE NIGHT CCV - ACD
A-93A ALTERNATE NIGHT CCV - ACD
GENERAL DESCRIPTION
Alternate Night CCV provides custom routing on a per Pilot Number basis for incoming ACD calls which
encounter splits in the night mode. This feature is activated only when a split is in night mode. Consequently, if
a split is in Call Forward mode the Alternate Night CCV assigned to the Pilot Number will not be checked.
Several incoming Pilot Numbers can be directed to a common split for answering of calls during the daytime.
When the split is placed in Night Mode a new Night CCV is specified to handle the calls. Calls to Pilot Numbers
which do not specify an Alternate Night CCV will be routed to the split’s Night CCV.
OPERATING PROCEDURE
1. An ACD position puts the split into night mode via the NIGHT key.
2. New calls arriving at this time will route to the Alternate Night CCV specified for the Pilot Number dialed.
3. If the Pilot Number dialed does not have an Alternate Night CCV then the split’s night destination is used
as a default.
SERVICE CONDITIONS
1. Alternate Night CCV will be used if and only if the call is not yet queued to any split and the current split
being checked is in the Night Mode.
2. Alternate Night CCV cannot be CCV Index #1, CCV Step#1; only CCV Index #2 through CCV index #900
and CCV Step#2 through 20 are allowed.
3. Incoming calls to Pilot Numbers without an Alternate Night CCV will follow the Night Mode programmed
for the split.
PROGRAMMING
Step 1: ACDPLT
CCV index number to be routed in the night mode (2-900)
CCV step number to be routed in the night mode (2-20)
Step 2: ACDSPL
NIGHT: Destination pilot number in the night mode (maximum 5 digits)
Note:
When night destination is not programmed for the split, enter the pilot number assigned in ACDPLT.