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CHAPTER 7 NDA-24282
Page 392
Revision 1.0
ACDPSN: ASSIGNMENT OF ACD POSITION DATA
ACDPSN: Assignment of ACD Position Data
1. Function
This command is used to assign, list, print, and remove ACD position data. Each position is identified by
the tenant it belongs to, the number of its ACD line and the PBX line it may have, and what split(s) the
position belongs to.
2. Precautions
1. The terms supervisor and agent are used as a convention but are not differentiated by the ACD.
2. Any position may have a NIGHT key.
3. Removing positions removes them as ACD agents or supervisors. Positions still function as PBX lines
unless removed using ASDT (see NEAX2400 IMX Office Data Specifications).
4. If changing the Tenant Number, My Line number, or ACD line number with the ASDT/ASTN
commands (PBX), the position must first be deleted using the ACDPSN command before changes using
the ASDT/ASTN commands may be made. See the procedure below:
STEP 1: Delete the ACDPSN data of ACD agent/supervisory position.
STEP 2: Change the number using ASDT or ALGSL/ALGSN
STEP 3: Assign the changed number and other data in the ACDPSN data.
5. See Section 2.3.1, “System Capacity” in Chapter 2 for maximum number of ACD positions per ACD in
the IMX System.
6. If an invalid PBX or ACD line number is programmed in ACDPSN, it may cause erroneous CW lamp
problems.
7. There should only be two lines on an ACD position (the My line and the ACD line). If other lines are
programmed on an ACD position, the MIS status may be incorrect.
8. Do not allow Call Pickup to ACD lines (may cause incorrect MIS status).
Tenant Number:
Position Number:
ACD FPC40
Line Numbers
ACD:
PBX:
Split Assignment:
Any Split
Position Data
Remove Position?
Remove
List
Close
Allow Supervisor Tally-Ohs
Analog Agent Position