NDA-24282 (E) CHAPTER 5
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Revision 1.0
DO NOT DISTURB - SPLIT - ACD
7. The processing of this CCV will continue from Step 6 in a normal fashion, with all Pause and
Announcement steps processed.
8. The first agent logs onto Split 5 and is in Work mode. A call to an ACD pilot number now enters the same
CCV. The call will queue to Split 5 even though the agent is not yet available. The caller will also perform
the pause from Step 2 and hear announcement 3 assuming the agent is not available.
SERVICE CONDITIONS
Both a Queue to Split and a Conditional Queue to Split instruction will be ignored if the target split is in DO
NOT DISTURB mode.
PROGRAMMING
ACDSPL - Make Do Not Disturb - Split service available for each split.