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NDA-24282 (E) CHAPTER 6
Page 317
Revision 1.0
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note:
The priority of C.O. trunk call incoming queue is determined depending on the queue priority set with the
Assignment of Trunk Group data (ACDTG) command.
NAP-215-103
Sheet 1/1
Priority Processing
Log off all ACD agent/supervisory positions.
C.O. trunk incoming to the non-priority queue.
• Place C.O. trunk calls from station A to
station D and from station B to station E, and
let them terminate in the routes for the non-
priority queue.
C.O. trunk incoming to the priority queue.
• Place C.O. trunk call from station C to station
F, and let it terminate in the route for the
priority queue.
Log on and After Call Work mode release at ACD agent position.
Log on one of the agent positions in the split where calls queued in the non-priority queue and priority
queue are terminated, and release the After Call Work mode.
Incoming at ACD agent position.
Answering by ACD agent position.
• Check that the first communication can be held with the originator of the call in the priority queue (sta-
tion C).
• Check that the CW lamp on the agent position illuminates during queuing.
• Check that the number of waiting calls is indicated on the MIS terminal of the supervisory position
during queuing.
Release of ACD agent position.
• After the above, confirm the originators of the calls in the non-priority queue (station A, then station
B).
Apply the test procedure above to all splits.
START
END
C
LC
A
B
F
D
E
Agent Position ELC/DLC
COT
COT
COT
NPQ (Non Priority
Queuing) Route
NPQ
PQ
PQ (Priority
Queuing)
Route