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NDA-24282 APPENDIX B
Page 455
Revision 1.0
APPENDIX B FIELD VALUES FOR ACD SCREENS
Table B-1 Field Values for ACD Screens (1/8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL
ACD Line Line that receives all of the ACD calls for this position (via
pilot numbers). (Virtual line)
Up to 5
digits
none required
After call
mode
The state the position will be in after finishing a call from this
split. If available mode is selected, the position will become
available immediately upon disconnect from the previous
call. If work mode is selected, the position will go into work
mode.
available/
work
available required
Agent priority
queueing
Determines whether to use priorities when queueing available
agents.
Priorities/
No
Priorities
No
Priorities
required
Alternate
night
destination
CCV
Specifies the CCV to use for the pilot number’s alternate night
destination.
Index:
0 ~ 900
(0 = not
used)
Step:
1 ~ 20
0 optional
Analog agent
access code
Number that invokes an ACD feature for an analog agent. up to 5
digits
none required
Analog agent
break type
Break type to be associated with an analog agent access code.
1 ~ 9 none optional
Analog agent
feature
The feature associated with an analog agent access code.
Possible values are: Logon with ID, Logon without ID,
Logoff, Ready Mode, Work Mode, Break Mode, Tally Code,
Trunk Trouble.
(see list at
left)
none required
Analog agent
logon ID
Logon ID of agent or supervisor. up to 9
digits
none optional
Analog agent
tally code
Tally code associate with the dialed analog agent access code. up to 9
digits
none optional
Analog agent
work mode
timeout
The maximum time (in seconds) that an analog agent can stay
in Work mode. (0 = indefinite.) 0 ~ 9999 0 optional
Analog
position
Specifies whether this position is analog or not.
Yes/No No optional