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NDA-24282 (E) CHAPTER 5
Page 247
Revision 1.0
EMERGENCY/RECORDER - ACD
Step 4: AADTN - Assign the related data of recording machine.
TYPE: 2 (Recording Trunk)
NO.: 1~5
RT: Route number for recording machine
TK: Trunk number for recording machine
Step 5: MBTK - Make the interface trunk (COT) idle.
Step 6: ARRC - Release the route restriction between the ACD route and the route for the recording machine.
Step 7: AKYD - Assign EMER key to a function key.
Note:
When the destination of Emergency request call that is programmed in ACDSPL is busy, the request call is
not connected. In another word, this service is available for one agent only per split when the destination
is only one. For preventing the above-mentioned case, the destination of Personal Emergency Request call
(both the ACD line of a supervisory position and the pilot number of a split of supervisors are allowed) can
be programmed for each ID code in ACDLOG.