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CHAPTER 8 NDA-24282
Page 434
Revision 1.0
SYSTEM OPERATIONS
2.11 MONITORING/SUPERVISORY OVERRIDE
With the following procedure, the supervisory position can monitor a conversation between an agent position
and ACD caller at any time, and can join the call by overriding if required.
3. ACD SYSTEM RESTART PROCESSING
Since the ACDP is incorporated in the NEAX2400 IMX, perform the restart procedure of the NEAX2400 IMX
referring to the “Installation Manual” or “System Operations and Maintenance Manual”.
Monitoring
Place Supervisor into the “Work” mode.
Supervisory presses the MON/BARGE key.
The lamp blinks.
MONITOR NUMBER? is displayed.
Dial the ID code of the agent to be monitored, or dial 0 followed by the non-ACD call station
number of the agent position, and #.
(Monitoring)
Press MON/BARGE key again.
BARGE? is displayed.
Supervisory Override
Dial 1 and #.
The MON/BARGE lamp blinks.
(Three-way conference call between the ACD call, agent position and supervisory position).
Press the RELEASE or MON/BARGE key to end overriding.
“CONF” lamp goes off and Return to Monitoring.
START
END