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NDA-24282 (E) CHAPTER 6
Page 311
Revision 1.0
CHAPTER 6 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
After the installation test following by “Installation Manual”, test the ACD service features following the flowchart
below. The names listed within of each NAP are the names of the ACD services. Also refer to the detailed
description of the services in Section 3, “ACD Service Feature” of Chapter 5.
START
ACD Incoming
Call Distribution to Agents
Priority Processing
Automatic Call Distribution
Delay Announcement
A
Automatic Answer (A35)
Calling Party Identification
(Character Display for ACD) (C70)
Log-on/Log-off (L19)
Release-ACD Position (R19)
Split Section (S98)
Zip tone (Z1)
Call Distribution to Agents (C35)
Call Waiting Indication-LCD Display/CW
Lamp (C68)
Priority Queuing (P21)
Queuing-ACD (Q-1)
Automatic Call Distribution
Announcements (A80)
ACD service feature names tested in each NAP
NAP-215-101
NAP-215-102
NAP-215-104
NAP-215-105
NAP-215-103