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APPENDIX B NDA-24282
Page 460
Revision 1.0
FIELD VALUES FOR ACD SCREENS
Personal
emergency
request
number
Overrides the emergency request number programmed in
ACDSPL. up to 5
digits
none optional
Personal pilot
number
Defines the number programmed in AMNO/AMNOL/
AMNON. (Not programmed in ACDPLT.)
up to 5
digits
none optional
Personal
queue
announcemen
t number
Defines the announcement used for calls directed to personal
queue (for the entire tenant).
1 ~ 58 none optional
Personal
queue
overflow/
forward
priority
Defines the priority for calls that overflow from a personal
queue.
1 ~ 250 1 optional
Pilot name Name displayed when a call is answered at positions. up to 20
characters
blank optional
Pilot number
(ACDPLT)
A directory number that calls can be presented to. (Personal
pilot numbers are not programmed here.)
up to 5
digits
none required
Position The My Line of the ACD position. up to 5
digits
none required
Queue
priority
Priority at which a call from this trunk group (route) is placed
in the queue.
1 (high) ~
250 (low)
1 required
Route to: Method used to route a call when presented to this pilot
number. Options are:
• CCV: index and step number
• Week Schedule: reference number
CCV
index
(1 ~ 900)
and step
(1 ~ 20)/
week
schedule
(1 ~ 10)
CCV
index 1,
step 1
required
Split name Name displayed at positions at logon time. up to 20
characters
blank optional
Split number Number that references a split. 1 ~ 250 1 required
Split priority Used when assigning calls to agents in multi-split mode. 1 ~ 250 1 required
Splits
(ACDTN)
Maximum number of splits assigned to this tenant.
1 ~ 250 1 required
Table B-1 Field Values for ACD Screens (6/8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL